Everything contractors ask before signing up. If yours isn't here, message us on WhatsApp — a real person answers.
Getting started
How long before we're actually running?
Same day. Create the account, print or receive your stickers, and start sticking them on units during your normal rounds. There is no migration step and no onboarding call. Most contractors do their first building the day they sign up.
Do I have to enter all my units first?
No, and we'd recommend against it. Add each unit the first time a technician scans its sticker, so the data enters itself as you work. A contractor with 800 units is fully onboarded in about one service cycle without anyone sitting at a computer.
What if I already keep records in a register or Excel?
You can keep using them alongside for as long as you want — nothing has to be switched off. If you have a spreadsheet of units, send it over and we'll help get it in.
Technicians and daily use
Do my technicians need training?
No. There's nothing to download from an app store — you add him with his phone number and a PIN. He points the phone camera at the sticker, sees that unit's history, and taps what he did. If he can scan a QR code, he can use this.
What if a technician leaves the business?
Remove him from your account and his access ends. Every record he entered stays with you — this is the main reason contractors move off WhatsApp, where the history walks out with the person.
Can two technicians work on the same building at once?
Yes. Each scan is tied to a specific unit, so there's nothing to collide over.
Is there a limit on technicians?
No. Add as many technicians as you need, and switch one off the day he leaves.
Stickers
Where do the stickers come from?
The app makes them. Print a single label, or a full sheet as a PDF — each one carries its own unique unit ID. You can stick them on first and register each AC when you get to it.
Will they survive on an outdoor or ceiling unit?
They're printed on weather-resistant material and intended for the indoor casing, where they stay clean and reachable. For outdoor units, apply on a surface out of direct sun and rain where you can.
What if a sticker is damaged or peels off?
Issue a replacement for that unit from your account — the new sticker carries the same unit ID, so the service history is unbroken.
Can a customer scan the sticker themselves?
Yes, and they'll see your business name, logo and buttons to call or WhatsApp you — nothing else. Service history and other customers' details are only ever visible to you and your technicians.
Data and privacy
If I leave, is the data still mine?
It's yours the whole time. Export your units and each customer's service history to a spreadsheet whenever you want, including on the way out. No exit fee and no waiting on support.
Is my data secure?
Yes. Every connection is encrypted, each business's data is kept separate from every other's, and records are backed up every night. Details are in our Privacy Policy.
Will you contact my customers?
Only the reports and reminders you tell us to send, under your name. We never market to your customer list, and we never sell or share it.
Plans and support
Is it really free?
Yes — free forever for up to 50 ACs, with every feature included and no card needed. It's not a trial that runs out.
I look after more than 50 ACs. What then?
Contact us and we'll set you up with a plan that fits your book, plus help getting started and ongoing support.
Is there a contract or setup fee?
Neither. There's nothing to sign and nothing to pay to get started.
Still stuck?
Message us on WhatsApp at +91 78170 37299 or email support@coolntrack.com. We're here for setup help, larger plans and support.